{"id":183,"date":"2021-03-16T15:38:03","date_gmt":"2021-03-16T15:38:03","guid":{"rendered":"https:\/\/marissa-ross.com\/capstone\/?page_id=183"},"modified":"2021-05-13T01:03:19","modified_gmt":"2021-05-13T01:03:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/marissa-ross.com\/capstone\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h2 class=\"eap_section_title_1146\"> Reservations <\/h2><div id=\"sp-ea-1146\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11460\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Can I make a last-minute reservation?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11460\" data-parent=\"#sp-ea-1146\"><div class=\"ea-body\"> <p>Yes. All guests can make last-minute reservations subject to room availability.<\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11461\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Can you accommodate large groups?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11461\" data-parent=\"#sp-ea-1146\"><div class=\"ea-body\"> <p>We can accommodate groups of up to 12 persons maximum. We have 2 suites that accommodate up to 5 people each with two queen beds and a single cot, and we have 1 standard room with one queen bed for 2 people max. If you would like to book a room, please <a href=\"https:\/\/marissa-ross.com\/capstone\/en\/reservations\/\">click here<\/a>.<\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11462\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What time is check-in\/check-out?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11462\" data-parent=\"#sp-ea-1146\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Check-in time is from 3pm-9pm.<br \/>\n<\/span><em><span style=\"font-weight: 400;\">*Special requests for early check-in are available. If you are arriving after 9pm, please let us know in advance.\u00a0<\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Check-out time is 11 am.<br \/>\n<\/span><em><span style=\"font-weight: 400;\">*Special requests for a later check-in time are available. <\/span><\/em><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11463\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Is there a minimum night stay?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11463\" data-parent=\"#sp-ea-1146\"><div class=\"ea-body\"> <p>There is no minimum night stay.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"eap_section_title_1151\"> Policies <\/h2><div id=\"sp-ea-1151\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11510\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What is your reservation\/refund policy?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11510\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Please cancel <\/span><strong>no later than<\/strong><span style=\"font-weight: 400;\"> one week in advance. If guests cancel within one week, the entire fee is nonrefundable. Please view our <\/span><strong><a href=\"https:\/\/marissa-ross.com\/capstone\/en\/reservations\/\">reservation\/refund policy<\/a> <\/strong><span style=\"font-weight: 400;\">here.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11511\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Can I bring my own food and\/or alcohol?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11511\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Yes. Additional glasses, dishes, and cutlery are available upon request.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11512\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What are your policies for COVID-19?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11512\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Please refer to the COVID-19 banner at the top of the page.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11513\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Do you have private entrances?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11513\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Yes. All guests have access to a private or semi-private entrance to their rooms.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11514\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Are pets allowed?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11514\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Pets are not allowed. <\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11515\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Is smoking permitted?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11515\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Yes. Outside only. <\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11516\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Do you have a policy regarding the use of your firepit area?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11516\" data-parent=\"#sp-ea-1151\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Depending on the weather conditions and if there is no fire ban, the firepit can be used. If you decide to use the firepit, please ask us for assistance.<\/span><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"eap_section_title_1153\"> Breakfast <\/h2><div id=\"sp-ea-1153\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11530\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> I am vegan, do you have menu options for me?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11530\" data-parent=\"#sp-ea-1153\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">We cater to all dietary restrictions. To learn more about our breakfast menu, <a href=\"https:\/\/marissa-ross.com\/capstone\/en\/breakfast\/\">click here<\/a>.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11531\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What time is breakfast served?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11531\" data-parent=\"#sp-ea-1153\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Breakfast is served between 8am-10am.<br \/>\n<\/span><em><span style=\"font-weight: 400;\">*Special requests for an earlier breakfast are available. <\/span><\/em><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11532\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Is breakfast complimentary?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11532\" data-parent=\"#sp-ea-1153\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Yes, your gourmet breakfast is included with your room reservation. <a href=\"\/capstone\/en\/#amenities-link\">Click here<\/a> to view the full list of amenities complimentary with your stay.<\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11533\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> What if I miss breakfast?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11533\" data-parent=\"#sp-ea-1153\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">We will keep your breakfast warm for you until you are ready to pick it up or check out.<\/span><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"eap_section_title_1152\"> Misc. <\/h2><div id=\"sp-ea-1152\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-preloader=\"\"><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11520\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Do you offer free parking?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11520\" data-parent=\"#sp-ea-1152\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Yes, there is a large parking lot available on the property for guest vehicles. View all of our amenities <a href=\"\/capstone\/en\/#amenities-link\">here.<\/a><\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11521\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Are there any outdoor activities nearby?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11521\" data-parent=\"#sp-ea-1152\"><div class=\"ea-body\"> <p>Yes. <a href=\"https:\/\/marissa-ross.com\/capstone\/en\/packages\/\">Click here<\/a> to discover all nearby activities. If you need assistance with making reservations or with developing an itinerary, please let us know.<\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11522\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> Where are you located?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11522\" data-parent=\"#sp-ea-1152\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">We are located in the heart of beautiful Wakefield, just a lovely 5 minute stroll to downtown. If you are arriving by car, we are approximately 30 minutes from Ottawa, 2.5 hours from Montr\u00e9al, and 4.5 hours from Toronto. <\/span><\/p>\n <\/div><\/div><\/div><div class=\"ea-card  sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11523\" href=\"javascript:void(0)\"><i class=\"ea-expand-icon fa fa-plus\"><\/i> How do I find you?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11523\" data-parent=\"#sp-ea-1152\"><div class=\"ea-body\"> <p><span style=\"font-weight: 400;\">Please refer to the <\/span><strong><a href=\"#google-map\">navigation map<\/a><\/strong><span style=\"font-weight: 400;\"> at the bottom of the page.<\/span><\/p>\n <\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1071,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.3 - 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